Order Processing

Orders are typically processed within 1–2 business days. Orders placed on weekends or holidays will be processed on the following business day.

Once your order has shipped, you will receive an email with tracking information. Please allow time for the carrier to update the tracking status.

Domestic Shipping

We currently ship within the United States. Shipping rates and available delivery options are displayed at checkout.

Delivery estimates begin once an order has been processed and transferred to the carrier. Carrier delays are outside of Silverline’s control, but please contact us at hello@silverlineprov.com if you experience an issue with your delivery and we will do our best to assist.

Signature Upon Delivery

For added security, we suggest orders are shipped with signature, by selecting "Standard Shipping - Signature Required". 

Customers may choose “Standard Shipping - No Signature Required” at checkout but by waiving signature confirmation, the customer accepts the increased risk associated with an unattended delivery.

Silverline cannot guarantee the security of a package after the carrier has confirmed delivery. We reserve the right to require a signature for certain high-value orders.

In-Store Pickup

Complimentary in-store pickup is available at our Providence store. Please wait until you receive a “Ready for pickup” email before visiting the store.

Pickup orders may be collected during regular store hours. Please bring your order confirmation and a valid photo ID. Orders will be held for 10 days unless other arrangements are made.

Returns

We accept returns of eligible online purchases within 5 days of delivery.

Items must be unworn, unwashed and unaltered, with all original tags and packaging attached. Items that show signs of wear, damage, fragrance, makeup or alteration will not be accepted.

To begin a return, please email us at hello@silverlineprov.com with your order number and the item or items you would like to return. Returns sent without prior authorization may not be accepted.

Customers are responsible for return shipping costs. We recommend using a trackable and insured shipping method, as Silverline is not responsible for returns lost or damaged in transit. Original shipping charges are nonrefundable.

Eligible returns may also be brought to our Providence store during regular business hours.

Final-Sale Items

Sale merchandise, special orders, gift cards, home goods/art, jewelry, wallets/handbags, intimate apparel and items specifically marked “Final Sale” are not eligible for return or exchange.

Refunds

Once your return has been received and inspected, we will notify you by email. Approved refunds will be issued to the original form of payment. Please allow several business days for your bank or credit-card provider to post the refund.

Silverline reserves the right to refuse returns that do not meet the conditions outlined above.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If an item arrives damaged, defective or incorrect, contact us at hello@silverlineprov.com within 48 hours of delivery. Include your order number and photographs of the item and packaging so we can assist you.

Price Adjustments

We do not offer price matching or adjustments on previous purchases.

Please see our Info & Policies page for more information.