Refund policy

Returns

We accept returns of eligible online purchases within 5 days of delivery.

Items must be unworn, unwashed and unaltered, with all original tags and packaging attached. Items that show signs of wear, damage, fragrance, makeup or alteration will not be accepted.

To begin a return, please email us at hello@silverlineprov.com with your order number and the item or items you would like to return. Returns sent without prior authorization may not be accepted.

Customers are responsible for return shipping costs. We recommend using a trackable and insured shipping method, as Silverline is not responsible for returns lost or damaged in transit. Original shipping charges are nonrefundable.

Eligible returns may also be brought to our Providence store during regular business hours.

Final-Sale Items

Sale merchandise, special orders, gift cards, home goods/art, jewelry, wallets/handbags, intimate apparel and items specifically marked “Final Sale” are not eligible for return or exchange.

Refunds

Once your return has been received and inspected, we will notify you by email. Approved refunds will be issued to the original form of payment. Please allow several business days for your bank or credit-card provider to post the refund.

Silverline reserves the right to refuse returns that do not meet the conditions outlined above.